Warmline Specialist, Georgetown ACE Center


The Warmline Specialist is a role located in Georgetown, DE.


  • Provide active listening and mutual support to people calling into the Warmline.
  • Provide support to other Warmline operators.
  • Provide referrals and information on community resources to callers.
  • Complete contact/data sheet after each call.
  • Responsible for reviewing and understanding Warmline resource manual.
  • Provide Warmline back-up for vacations and sick days of coworkers as needed.
  • Attend bi-monthly meetings, as well as trainings as scheduled.
  • May be required to make follow up calls.
  • Ensures that all calls calls are documented in Electronic Health Record (EHR) immediately.
  • Minimum of a High School or GED Diploma.
  • Warmline or phone support experience preferred.
  • Must have actively listening skills.
  • Minimum of three years of experience in a behavioral health work environment.
  • Demonstrated knowledge of the local Mental Health System.
  • Demonstrated ability to create, read and send e-mail through Google.
  • Must possess basic computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, and other relevant software.
  • Must have basic electronic communication and internet skills to gather information required for the program or program participants.


Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the states of Delaware and New Jersey.