Rehousing Resource Specialist

COME BUILD HOPE WITH US!

The Rehousing Resource Specialist is a Full Time role located at 7200 Chestnut Street, Upper Darby, PA 19082. The pay rate is $17.00 per hour. Full Time staff are eligible for all of our exciting benefits, including health insurance and over five weeks of paid time off!

***Effective October, 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.

ESSENTIAL JOB DUTIES

  • Collaborates with participants to identify, develop, and access resources and supports to increase their success with self-sufficiency, community integration and community inclusion.
  • Supports participants with program orientation, recovery plans and acquiring stable housing (housing searches, coordinating with property owners, etc.); facilitates the self-review of their progress upon each encounter. 
  • Obtains necessary information during the intake process, and collaboratively documents participant progress in MHP's electronic health records system and participant files at the time of service; ensures that all data is correct by verifying the information with the participant.
  • Complies with all other established quality and regulatory standards, including initial and annual housing inspections in accordance with Housing Quality Standards guidelines, verifying and documenting that participants' housing meets Fair Market Rent standards, supervision and training requirements, etc.
  • Collects and maintains monthly subsidies, rent receipts and any other relevant financial paperwork.
  • Assists participants in managing their financial records in relation to their rent, utilities, etc.
  • Cultivates and maintains working relationships with any relevant external party, i.e. property owners, referral sources, the county, etc.; attends professional meetings as required (i.e. coalitions, committees, etc.); collaborates with partner agency to provide support and case management coordination.
  • Assists participants with benefit acquisition (medical, mental health and substance abuse services), the self-management of crisis situations, peer support groups, budgeting, and other topics defined by participants.
  • Supports participants in the community when participating in housing searches, events, visits, etc.
  • Participates in recertification meetings to determine participants' on-going program eligibility; acts as the property owner liaison and contacts property owner proactively to recertification to ensure there are no problems.
  • Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) who violates any MHP policy or law on which you have been trained, or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director – Quality Improvement & Compliance and/or Human Resources.
  • Other duties as assigned to fulfill MHP's mission.

ENTRY LEVEL REQUIREMENTS

  • High School Diploma or GED required.
  • 1 years of related work experience (including internships and volunteer work). 
  • Must possess Housing Quality Standards certificate within 6 months of hire.
  • Credentialed as a Certified Peer Specialist is preferred.
  • Must possess a valid driver's license.
  • Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position.
  • Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Certified in First Aid/CPR or the ability to obtain the certification as required.

PHYSICAL DEMANDS

  • Sit at a desk with ergonomically appropriate equipment.
  • Lift up to 15 lbs.
  • Remain awake during entire shift, including break times. 
  • Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation.
  • Frequent talking and listening. Must be able to talk, listen, retain information and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures.
  • Ability to maintain regular, punctual attendance and be available for flexible work schedule, including one evening/week, one weekend day/month, and/or work holidays/overtime as needed.
  • 50% of a Rehousing Resource Specialist's time is spent in community settings and/or on outreach. Must be able to travel within the community, including in inclement weather, which may not be handicap accessible: walk, drive agency vehicles, and/or take public transportation depending on the needs of the program. 
  • Ability to carry computer equipment, and ascend/descend stairs carrying computer equipment.

Reasonable accommodations will be made to enable individuals with disabilities to perform their essential job duties.

ABOUT MHP

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the state of Delaware.