Program Supervisor, Representative Payee


The Program Supervisor, Representative Payee is a Full Time role located at 833 Chestnut Street, Philadelphia, PA 19107. The successful candidate will work 35 hours per week, Monday - Friday, 9:00 AM - 5:00 PM. Full Time staff are eligible for all of our exciting benefits, including health insurance and over five weeks of paid time off!

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.


  • Leads the overall service coordination consistent with MHP & regulatory guidelines; establishes and implements operational procedures and monitors participant visits.
  • Hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, practices and principles; address and monitor the specific goals and assignments of each staff member by facilitating weekly one/one supervisory meetings. Manages program staff schedule.
  • Acts as liaison with assigned Social Security Administration contact; schedules monthly Redetermination of Benefits phone calls and collects ledgers for submission to the Social Security Administration.
  • Ensures staff obtains necessary information during the intake process, and that they collaboratively document participant progress and budgets in MHP's electronic health records system; ensures that all data is correct by verifying the information with the participant. Assigns caseloads and related duties to staff.
  • Reviews and approves employees' electronic health record entries; ensures participant satisfaction through service verifications, auditing and monitoring records, shadowing, etc.
  • Ensures Account Specialists maintain timely budgets and ROIs according to agency and funding guidelines.
  • Gathers and provides data for written reports requested by the Social Security Administration, city, state, or federal funding sources; reviews monthly reports to monitor participant account balances.
  • Maintains program waitlist; processes all new referrals as directed.
  • Supports participants' in coordinating with their relevant supports in order to arrange services or resources to achieve their goals.
  • Develops budgets in partnership with each payee and their support system in order to support them in becoming financially self-sufficient.
  • Supports participants in the self-management of critical situations involving their income and expenses.


  • Minimum of an Associate's degree required.
  • 2 years of mental health experience (including internships or volunteering).
  • 2 years of bookkeeping/accounting experience (including internships or volunteering).
  • Demonstrated knowledgeable of the local Mental Health System.
  • Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. using relevant software; must be proficient in Microsoft Word and Excel.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Patience and tactfulness; ability to work cooperatively with a wide variety of individuals including participants with mental health conditions, alcohol and drug abuse recovery.
  • Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Must possess a valid driver's license in good standing.


Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the state of Delaware.