Program Manager, Training & Education Center

COME BUILD HOPE WITH US!

The Program Manager of the Training & Education Center (TEC) assists the director in developing, implementing and managing a variety of supportive educational services to family members of adults with behavioral health disorders, using recovery principles. These services include family consultation, educational family support groups and multi-week family workshops. The Program Manager of TEC also coordinates and manages all new requests for services, including registrations for multiple workshops. The Program Manager also assists the director in developing, implementing and managing customized training and technical assistance to adult behavioral health programs, organizations and systems on issues including hoarding, verbal de-escalation, family education/psycho-education as a trauma intervention, and other requests for training.

We are actively seeking a Program Manager for TEC, who will report to the Director - Training and will work a 40 hour per week schedule. This position will be based at 833 Chestnut in Philadelphia but will periodically travel throughout greater Philadelphia to provide training and seminars. MHP offers a competitive salary and excellent benefits, including health/dental, 403b matching, and over five (5) weeks of paid time off!

***Effective November 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***

ESSENTIAL JOB DUTIES

  • Leads the overall service coordination consistent with MHP & regulatory guidelines; ensures adherence with all accreditation, certification and regulatory standards if applicable; establishes and implements operational procedures and monitors participant visits.
  • Develops, revises, maintains and facilitates training content for topic focused parenting series (i.e. hoarding, verbal de-escalation, family education/psycho-education as a trauma intervention, and other requests for training) to ensure that TEC's curricula is current, of high quality and meets the needs of learners.
  • Provides family consultation and therapy to TEC participants and facilitates psycho-educational family workshops and seminars, in Philadelphia and its surrounding counties, in a manner that engages, educates and empowers family using evidence informed models.
  • Develops marketing strategies and materials; presents at local conferences.
  • Answers Hoarding hot-line calls and provides information and resources.
  • Registers participants for all workshops and seminars.
  • Cultivates and maintains working relationships with outside agencies, i.e. behavioral health organizations, healthcare providers, and other community organizations; attends professional meetings as required; engages with community to increase visibility in the community and generate referrals and partnerships.
  • Ensures that training courses, both virtual and in-person, are scheduled appropriately.
  • On an as needed basis, provides individual support and advocacy to class members.
  • Hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, practices and principles; address and monitor the specific goals and assignments of each staff.
  • Responsible for completion of participant records, pre/post class surveys (i.e. demographics and attendance) based on our funders requirements.
  • Gathers and provides data for outcomes and written reports requested by city, state, or federal funding sources. 
  • In collaboration with the Director – Institute@MHP, develops and implements innovative services for unmet needs and/or processes and provides guidance in solving complex problems that may affect services.
  • Supports the Institute@MHP with curriculum development and facilitating training as needed.
  • Defuses critical situations and provide safety and reassurance to all participants, volunteers, and staff; notifies Director, in a timely way, of any problems or concerns; creates incident reports as necessary.
  • Orders and maintains relevant program supplies, snacks, etc. needed for the training; sets up and breaks down room set up; manages site selection, leases and insurance issues for off-site family workshops and groups. 
  • In collaboration with Finance, assists the Program Director to develop and manage the program budget; completes relevant financial duties, such as check requests, purchase orders, expense reports, etc.
  • Attends and testifies at unemployment hearings as needed.
  • Other duties as assigned to fulfill MHP's mission.

ENTRY LEVEL REQUIREMENTS

  • Master's degree in family therapy, social work or counseling; doctoral degree in similar disciplines preferred.
  • Must be an LMFT or LPC, LCSW or LSW with significant family and group work experience.
  • 5 years of direct service in working with adults with behavioral health disorders, and their families.
  • 3 years' experience as a classroom trainer/organizational facilitator/instructional designer (including internships and volunteer work) or some combination of the above.
  • 3 years' experience in management/supervision required (including managing functions, processes, and/or people in a work, internship or volunteer setting).
  • Experience developing and facilitating trainings and groups in an adult learning setting.
  • Experience facilitating training and groups virtually in a remote environment.
  • Knowledge of clinical theory and practice, community resources and systems, financial/social resources, and experience in interviewing, assessment and implementation.
  • Must have good oral and written communication skills and be able to plan, conduct and facilitate workshops, informational meetings and/or presentations as required.
  • Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. using relevant software.
  • Knowledge of Learning Management Systems (Canvas preferred) and virtual meeting platforms such as Google Meet and Zoom.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Ability to understand and effective manage a program budget.
  • Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
  • Must possess a valid driver's license.
  • Must have access to a car to use for work on a daily basis. Must have automobile insurance coverage at the state requirement levels and current state registration.
  • Fluency in Spanish is a plus.

PHYSICAL DEMANDS

  • Sit at a desk with ergonomically appropriate equipment.
  • Stand for up to 8 hours per day, up to 5 days in a row.
  • Must be available to travel to training and seminar locations in Philadelphia and surrounding suburbs, which may not be accessible by public transportation, as needed.
  • Lift up to 25 lbs.
  • Set up of training room including the physical demands of arranging tables, setting up AV and other training equipment and materials.
  • Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation.
  • Frequent talking and listening. Must be able to talk, listen, retain information and speak clearly and accurately; possible exposure to loud and/or vulgar language and hostile gestures.
  • Some of a Learning & Development Specialist's time is spent in community settings; must be able to travel within the community that may not be handicap accessible: walking, drive agency vehicles, and/or take public transportation depending on the needs of the program.

Reasonable accommodations will be made to enable individuals with disabilities to perform their essential job duties.

ABOUT MHP

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the states of Delaware and New Jersey.

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.