Program Manager, PeerNet - Philadelphia


The Program Manager of PeerNet Philadelphia is a Full Time role located at 2709 North Broad Street, Philadelphia, PA 19132. Full Time staff are eligible for all of our exciting benefits, including health insurance and over five weeks of paid time off!

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.


  • Leads the overall service coordination consistent with MHP &regulatory guidelines; ensures adherence with all accreditation, certification and regulatory standards if applicable; establishes and implements operational procedures and monitors participant visits.
  • Hires, trains, evaluates and develops staff in support of MHP and Recovery core policies, practices and principles; address and monitor the specific goals and assignments of each staff member by facilitating weekly one/one supervisory meetings. Manages program staff schedule.
  • Cultivates and maintains working relationships with outside agencies, i.e. behavioral health organizations, healthcare providers, and other community organizations; attends professional meetings as required; engages with community to increase visibility in the community and generate referrals and partnerships.
  • Ensures staff obtains necessary information during the intake process, and collaboratively document participant progress in MHP's electronic health records system. Assigns caseloads and related duties.
  • Reviews and approves employees' electronic health record entries; ensures participant satisfaction through service verifications, auditing and monitoring records, shadowing, etc.
  • Depending on your program, assists participants with mental health and substance abuse services, acquiring stable housing, and other participant-identified goals in accordance with their support plan; ensures continuity of care.
  • In collaboration with Finance, develops and manages the program budget; completes relevant financial duties, such as productivity reports, check requests, purchase orders, expense reports, etc.
  • Tracks revenue from mobile services and incorporate individual production reports into staff supervision sessions to support staff in achieving billable unit quotas.
  • In collaboration with Division Director, develops and implements innovative services for unmet needs and/or processes and provides guidance in solving complex problems that may affect services.
  • Defuses critical situations and provide safety and reassurance to all participants, volunteers, and staff; notifies Division Director, in a timely way, of any problems or concerns; creates incident reports as necessary.
  • Gathers and provides data for written reports requested by city, state, or federal funding sources. 
  • Recommends best practices to address internal and/or external challenges to the services provided.
  • Orders and maintains relevant program supplies, tokens, etc.; regularly monitors vehicle maintenance to ensure all MHP vehicles are serviced, cleaned, maintained, and operated in a safe manner. Complies with annual registration and inspection standards. 
  • Attends and testifies at unemployment hearings as needed.
  • Reports any activities that may violate established laws, regulations, policies or procedures. Raises questions about any actions contrary to law or policy taken by another staff member or employee or yourself, and reports the matter to management or to the Director – Compliance and/or Human Resources.
  • Other duties as assigned to fulfill MHP's mission.


  • Minimum of BA degree and two years of mental health experience or HS diploma and five years of mental health experience required.
  • 3 years' experience in management/supervision required (including managing functions, processes, and/or people in a work, internship or volunteer setting.
  • Credentialed as a Certified Peer Specialist through the PA Certification Board.
  • Certificate for Peer Specialist Supervisory Training or ability to achieve it during the first 6 months of employment.
  • Knowledge of community resources and systems, financial/social resources, and experience in interviewing, assessment and implementation.
  • Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. using relevant software.
  • Must be able to work under pressure and meet deadlines and billable unit requirements, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Ability to understand and effective manage a program budget.
  • Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
  • Must possess a valid driver's license.
  • Must have access to a car to use for work on a daily basis. Must have automobile insurance coverage at the state requirement levels and current state registration.


Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the states of Delaware and New Jersey.