Program Manager, CRIF


The Program Manager of Consumer Recover Investment Fund (CRIF) is a Full Time role located in Upper Darby, PA. Full Time staff are eligible for all of our exciting benefits, including health insurance and over five weeks of paid time off!

CRIF provides mobile Peer Support for individuals who have mental illness and are residents of Delaware County. CRIF is staffed by Certified Peer Specialists called Recovery Coaches who work with participants to develop goals that will move their recovery forward. CRS provides mobile Peer Support for individuals who have Substance Use Disorder and are residents of Delaware County. CRS is staffed by Certified Recovery Specialists who work with participants to develop goals that will move their recovery forward. The Program Manager works to coordinate the services provided by both the CRIF/CRS department staff.



  • Leads the overall service coordination consistent with MHP & Pennsylvania OMHSAS guidelines.
  • Manage, train, evaluate and develop a team of Recovery Coaches and Support Staff in support of MHP and Recovery core policies, practices and principles.
  • Develops annual goals for Mobile Peer service and leverages staff roles and budget to achieve targeted metrics.
  • Establish and implement operational procedures and monitor participant visits.
  • Engage in community outreach to increase mobile teams visibility in the community and generate referrals and partnerships.
  • Assist Service Director with the development and management of program budget.
  • Supervise electronic and written record-keeping activities, e.g. databases, on-call logs, incident reports, progress notes and client charts.
  • Ensure the coordination of services of Recovery Coach team with other inpatient and outpatient community treatment, support and social services.
  • Reviews/approves all enrolling and closing of participants.
  • Completes service verification for each Recovery Coach on the team.


  • Address and monitor the specific goals and assignments of each staff member by facilitating weekly one/one supervisory meetings. 
  • Assigns caseloads and related duties and coordinates activities of Recovery Coaches.
  • Reviews participant records and evaluates performance of Recovery Coaches.
  • Provides training of Recovery Coaches in related skills, and provides additional training in such areas as policies, procedures, and regulations.


  • Cultivate and maintain relationships with behavioral health organizations, physical health providers, medical care sites, and other community organizations.
  • Ensures adherence with all accreditation, certification and regulatory standards.
  • In collaboration with Division Director, review, develop and implement services for unmet needs.
  • Establishes efficient work processes, and produces agreed upon reports for senior management and funding sources.
  • In collaboration with Division Director tracks revenue from peer services and incorporates individual production reports of Recovery Coaches into their supervision sessions to support staff in achieving 25 hours billable work per week.


  • Recognized as an expert within the Mobile Peer Team and contributes to MHP long-term strategies.
  • Develops innovative services and/or processes and provides guidance in solving complex problems that may impact the mobile peer team services.
  • Manages projects with moderate resource requirements, and monitors and control project related costs.


  • Minimum of BA degree and two years of related work experience (including internships and volunteer work) or HS diploma and five years of mental health experience required. Master's degree preferred.
  • Minimum of three years of supervisory/management experience (including managing functions, processes, and/or people in a work, internship or volunteer setting).
  • Certificate for Peer Specialist Supervisory Training or ability to achieve this during the first year of employment.
  • Previous experience in case management/counseling of people with psychiatric disabilities, histories of substance use and/or trauma and services to people who are experiencing physical health conditions.
  • Patience, creativity, flexibility, compassion, tactfulness, and sensitivity; ability to work cooperatively with a wide variety of individuals, minority populations, including participants with mental health conditions.
  • Must be able to create, read, and send email through Google Mail.
  • Must be able to create documents in Microsoft Word and input information and write reports using Excel.
  • Excellent interpersonal, communication and writing skills.
  • Must possess a valid driver's license.
  • Must have access to a car to use for work on a daily basis.


Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the states of Delaware and New Jersey.