COME BUILD HOPE WITH US!
The Family Peer Specialist is a per diem role.
***Effective October, 15, 2021, all new employees will be required to be fully vaccinated against COVID-19 before beginning employment with MHP. Reasonable accommodations will be considered for those with qualifying medical or religious exemptions.***
The Family Peer Specialist is responsible for assessing presenting needs, orienting, supporting, and providing resources to family members, partners, and friends who participate in Delaware County Mental Health Crisis Court Hearings.
We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.
ESSENTIAL JOB DUTIES
- During start of coverage shift, reviews hearing docket provided by Court Clerk; reviews previous shift notes; logs voicemails and reviews emails received since end of previous shift. Conducts phone callbacks/email responses based on assessed need priority.
- Conducts hearing- and reading-related communication in response to constituent calls and emails.
- Assesses constituent needs: orientation to court proceedings, emotional support, recovery psychoeducation, support/treatment resource information.
- Based on assessed need, educates and orients constituents about Mental Health Crisis Court: involuntary commitment legal protocols; Hearing procedures; roles of Court officials; petitioner and non-petitioner role distinctions and associated Hearing participation expectations; potential range of Hearing outcomes; role of hospital Social Worker pursuant to hearing outcome.
- In response to constituent requests, questions, and interactions, provides information and elaboration as needed about recovery-oriented support/treatment resources, e.g., NAMI, DBSA, MHP, Warm Line. This may occur via phone, email, or postal mail.
- Consistent with the peer support model, may cite aspects of lived experience with Crisis Court and/or identification with family/partner/friend implications of mental health recovery challenges, growth, and hope.
- Utilizes appropriate counseling micro-skills, including active listening, reflection, summarizing, open ended questions.
- Elicits and documents Delaware County OBH engagement form data. Explains objectives of voluntary participation in follow-up satisfaction survey; requests and documents consent status. Forwards completed engagement form to Court Clerk following each coverage shift.
- Monitors and maintains inventory of informational materials and resources (links and hardcopy).
- Complies with all other established quality and regulatory standards, including supervision and training requirements; attends and actively participates in staff, program and division meetings and assists with other program/divisional/agency duties as assigned.
- Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) which violates any MHP policy or law on which you have been trained, or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director - Quality Improvement & Compliance and/or Human Resources.
- Other duties as assigned to fulfill MHP's mission.
ENTRY LEVEL REQUIREMENTS
- Bachelor's degree required.
- Must have lived experience as a family member of, and/or a direct provider of CPS services to, a person with behavioral health challenges who received Delaware County-based acute treatment/recovery services.
- Must have lived experience being a participant in at least one Mental Health Crisis Court Hearing, or have completed previous training about 302/Crisis Court procedures.
- Must have firsthand experience in supporting a family member's or CPS participant's navigation of Delaware County's adult behavioral health system.
- Must have knowledge of 302/303 involuntary commitment laws and processes, as well as the role and function of Delaware County Mental Health Crisis Court.
- Must have current Child Abuse and Criminal Background Clearances as required.
- Must demonstrate knowledge of principles of mental health recovery and resiliency.
- Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, service-related documentation, internet research, etc., and the ability to learn software applications relevant to this position. Proficiency with Microsoft Word, google productivity tools, and Zoom video platform.
- Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary constituent service.
- Strong skillsets in oral and written communication, peer support interpersonal effectiveness, cultural competence, healthy relationships and teamwork, attention to detail, responsiveness, time management, autonomy, problem solving, and organization.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Ability to interact effectively and professionally with constituents, Court and County representatives, and other external parties.
- Ability to maintain applicable HIPAA standards.
- Must possess a valid driver's license.
- Must have access to a car to use for work on a daily basis. If using personal vehicle, must have automobile insurance coverage at the state requirement levels and current state registration.
- (When in the office) Sit at a desk with ergonomically appropriate equipment.
- Must be able to lift and push/pull a wheeled resource cart up to 25lbs.
- Ability to perform the essential job functions while meeting qualitative and/or quantitative productivity standards safely and successfully with or without a reasonable accommodation.
- Ability to maintain regular, punctual attendance and be available for flexible work schedule as needed.
- Frequent talking and listening. Must be able to talk, listen, and speak clearly and accurately.
- This position may include interactions with constituents whose experiences of distress are expressed by loud and/or vulgar statements which require effective coping and de-escalation responses.
Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.
MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the state of Delaware.