COME BUILD HOPE WITH US!

The Family Peer Support Partner is a Part Time role located at 1210 Stanbridge Street, Norristown, PA 19401. The pay rate is $19.00 per hour. 

Family Mentor is a Family Peer Support Program where parents and primary caretakers use their own lived experience to support families whose children have behavioral health concerns. Family Mentor believes that all children and their families deserve to be happy, healthy, contributing members of their community.  Members of the Family Mentor team should  have a passion for assisting and inspiring other parents by offering non-judgemental support and sharing their own personal stories of hope and strength.

We strongly encourage people of color, members of the LGBTQIA community, veterans, parents, and individuals with disabilities to apply. MHP is an equal opportunity employer and welcomes everyone to our team! If you need reasonable accommodation at any point in the application or interview process, please let us know.

ESSENTIAL JOB DUTIES

• Develop and maintain awareness and competency in the child-serving systems and related available resources.

• Works directly with parents/caregivers to identify and develop strategies to navigate the complex child serving system/s by offering information, resources and peer support.

• Provides coaching, information and support on the phone, using electronic tools and in person as relates to the particular situation.

• Models, supports and mentors parents/caregivers on advocacy strategies and techniques to meet the goal of assisting them in becoming their child's advocate.

• Helps promote the youth voice as they transition into self-advocates.

• Applies general knowledge of systems and community resources to provide individual support for families, using personal experiences as appropriate.

• Influences, educates and informs child-serving systems of the needs and experiences of families in an effort to improve youth and family outcomes.

• Obtains necessary information during the intake process and maintains required documentation regarding families, external meetings and program administration; ensures that data is correctly submitted within required timeframes.

• Provides on an as needed basis - trainings, psycho-educational support groups, panel membership (including at Grievances/Complaints within the Managed Care system).

• May attend assigned local, regional or state system or community based meetings, committees or task forces in the child serving systems as an active family advocate participant, as assigned by the Program Manager/Supervisor. 

• Participates in outreach to families, schools, providers, community agencies, health fairs, and at presentations.

• Attends and acts as family voice at county sanctioned meetings and attends county sanctioned training as required.

• Complies with all other established quality and regulatory standards, including supervision and training requirements; attends and actively participates in staff, program and division meetings and assists with other program/divisional/agency duties as assigned.

• Maintains compliance with all MHP policies and procedures. Reports known conduct taken by any MHP employee (including yourself) which violates any MHP policy or law on which you have been trained, or should know of, such as laws criminalizing theft or violent crimes, and reports the matter to management or to the Director – Quality Improvement & Compliance and/or Human Resources.

• Other duties as assigned to fulfill MHP's mission.

ENTRY LEVEL REQUIREMENTS

• High School Diploma required.
• Must complete PA Family Peer Support Specialist Training within one year of hire.
• Must have lived experience (having a personal background of being the parent or the primary caretaker of a child or teen with behavioral health challenges, either currently or in the past) as a parent/guardian of a child who has utilized the local child service systems required; county resident preferred.
• Must have firsthand experience navigating child serving systems with their own child/ren. Knowledge of or training in Systems of Care, recovery and resiliency is preferred.
• Must have current Child Abuse and Criminal Background Clearances as required.
• Must possess basic computer skills to perform job duties including desktop computing, e-mail, time sheet management, electronic health records, internet research, etc. and the ability to learn software applications relevant to your position. Computer proficiency and technical aptitude with the ability to utilize and produce reports on Microsoft Word, Excel, etc.
• Must be able to work under pressure and meet inflexible deadlines while maintaining a positive attitude and providing exemplary customer service.
• Strong skillsets in oral and written communication, cultural competence, interpersonal relationships and teamwork, attention to detail, customer service, time management, autonomy, problem solving and organization.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact with participants, county representatives, and any other external parties effectively and professionally.
• Ability to maintain HIPAA standards.
• Must possess a valid driver's license.
• Family Peer Support Partners who work outside of Philadelphia must have access to a car to use for work on a daily basis. If using personal vehicle, must have automobile insurance coverage at the state requirement levels and current state registration.

ABOUT MHP

Mental Health Partnerships (MHP) seeks to empower individuals with mental health challenges to live full and satisfying lives, based on their specific needs and choices, all while remaining connected to their families, friendships and communities.

MHP offers over 40 services throughout the Greater Philadelphia region and beyond, including Bucks, Chester, Delaware, Montgomery and Philadelphia counties in Pennsylvania, and select locations in the state of Delaware.